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Website Policies and Terms of Sale
Last updated: October 6, 2026
Safety Zone Holdings, Inc., doing business as Safety Zone Specialists ("SZS," "we," "us," or "our"), manufactures and distributes work zone safety products, personal protective equipment, and related products. These policies apply to purchases through www.safetyzonespecialists.com.
Privacy Policy | Terms of Sale | Website Content and Copyright | Contact Us
Privacy Policy
Information We Collect and Use
We collect information you provide when placing an order, creating an account, requesting a quote, or contacting us. This may include your name, company name, billing and shipping addresses, telephone number, email address, and order information. Payment information is processed through our payment service providers.
We use this information to process payments, fulfill orders, arrange delivery, respond to inquiries, provide customer service, and improve our website and shopping experience.
Sharing and Protecting Information
We do not sell customer personal information. We may share information as needed with service providers that support payment processing, shipping, website operations, and other business functions. We may also disclose information when required by law or reasonably necessary to protect our rights or prevent fraud.
We use reasonable safeguards to protect customer information. No method of internet transmission or electronic storage is completely secure.
Contact us at
Cookie Policy
WHAT ARE COOKIES?
Cookies are small text files placed on your device when you visit a website, used to make the site work and to understand how it's used.
YOUR CHOICES
When you first visit the Site, a cookie banner lets you accept or decline non-essential cookies. You can change your choice at any time via the cookie preferences link in the site footer. Declining does not restrict your ability to browse the Site.
COOKIES WE USE
Necessary
- Purpose: Required for the Site and private client store to function - session handling and remembering your cookie choice
- Examples: Joomla session cookie, cookie consent preference cookie
- Consent required: No - always active
Statistics
- Purpose: Helps us understand traffic on the public catalogue
- Examples: Google Analytics (_ga, _ga_<container-id>, _gid)
- Consent required: Yes
We do not use advertising, retargeting, or social media cookies.
Terms of Sale
1. Agreement and Order Acceptance
By placing an order, you agree to these Terms of Sale. You must be at least 18 years old and legally able to enter into a contract. If ordering for a company or other organization, you represent that you are authorized to act on its behalf.
Submitting an order is an offer to purchase. An automated order acknowledgment confirms receipt and does not, by itself, constitute acceptance. We accept an order when we expressly confirm acceptance or ship the products, whichever occurs first.
We may decline or cancel an order because of product availability, pricing errors, payment problems, suspected fraud, or other reasonable business grounds. If we cancel an order after payment, we will promptly refund the amount paid for the canceled portion, including applicable taxes and shipping charges.
2. Prices and Payment
Prices are shown in U.S. dollars unless otherwise stated. Prices, discounts, and promotions may change for future orders. Taxes and applicable shipping or handling charges are additional unless expressly included.
We will disclose the total charges at checkout or in a separate quote requiring your approval. We will not increase an approved order total without your agreement. If a pricing or availability error affects your order, we will contact you with the corrected information and offer the option to proceed or cancel the affected items for a refund.
Payment is required before shipment unless we have approved other arrangements in writing. Available payment methods are displayed at checkout or provided with your quote. You must be authorized to use the payment method submitted.
Promotions may have separate terms, which govern the applicable promotion if they conflict with these Terms.
3. Order Processing and Shipping Quotes
Orders may be placed through our website or by contacting our sales team. Follow the current checkout instructions for account and payment requirements.
In-stock items typically ship within two business days after order acceptance and receipt of payment, unless a different timeframe is stated. Custom, made-to-order, special-order, and out-of-stock products may require additional time. Business days exclude weekends and holidays.
Some orders require a separate freight quote. We generally provide these quotes within one business day. Orders requiring a freight quote will proceed after you approve the shipping charges and complete any required payment.
We will provide an order confirmation and shipment information as available. Please tell us before ordering if you need a specific delivery date, multiple shipping destinations, or special delivery arrangements.
4. Delivery and Freight Arrangements
We arrange shipment using a suitable carrier for the order. Expedited services, freight delivery, and use of a customer's carrier account may be available by prior arrangement.
Shipping and delivery dates are estimates unless we expressly agree in writing to a guaranteed service. Carrier delays may occur. A requested delivery date does not constitute a guarantee.
If we cannot ship within the stated timeframe, we will notify you of the delay and provide an updated estimate when available. Where required by applicable law, we will obtain your consent to the delay or cancel and promptly refund the unshipped portion of your order.
For shipments arranged by SZS, title and risk of loss pass upon delivery to the designated delivery address. For shipments arranged by you or collected by your carrier, title and risk of loss pass when the products are handed to you or your carrier, subject to applicable law and any separate written agreement.
Please provide accurate delivery information and disclose requirements such as liftgate service, residential delivery, limited access, or delivery appointments. Additional charges resulting from incorrect information or customer-requested changes require your approval before the additional service is arranged, where practicable.
5. Shipping Damage, Missing Items, and Incorrect Products
Inspect shipments promptly. For freight deliveries, note visible damage or shortages on the carrier's delivery receipt when possible. Photograph damaged packaging and products, retain the packaging, and contact us promptly with your order number and details.
We will help investigate damage, shortages, and carrier claims for shipments we arrange. If we sent the wrong product or omitted an item, we will arrange an appropriate correction at our expense. For confirmed damage occurring before risk of loss transfers to you, we will arrange an appropriate replacement, repair, or refund.
Prompt reporting helps preserve evidence and carrier remedies. These instructions do not restrict rights provided by applicable law.
6. Returns and Refunds
Eligible products may be returned within 30 days of delivery. Products must be unused, in their original packaging, and in resalable condition, with valid proof of purchase.
Before shipping a return, contact us at (863) 816-3402 or
For ordinary customer-requested returns:
- A 10% restocking fee applies to the price of the returned merchandise.
- Original shipping and handling charges are nonrefundable, except where otherwise required by law.
- The customer pays return shipping and bears the risk of loss during the return shipment. We recommend a tracked, insured shipping service.
The ordinary return restocking fee and customer-paid return freight do not apply to confirmed defective products or incorrect items sent by SZS. Contact us for instructions before returning those items; we will provide the applicable remedy and shipping arrangements.
Custom-printed, personalized, made-to-order, and special-order products are nonreturnable for a change of mind when that restriction is disclosed before purchase. Products expressly identified as final sale or nonreturnable are also excluded from ordinary returns. These exclusions do not prevent claims for confirmed defects, SZS errors, or other remedies required by law.
Approved return refunds are generally processed within five business days after receipt and inspection. Refunds are issued to the original payment method; your payment provider may require additional time to post the credit. Legally required cancellation refunds will be processed within the applicable deadline.
7. Cancellations and Custom Orders
Contact us promptly if you need to change or cancel an order. Standard orders may be canceled before shipment, provided we can stop fulfillment. Shipped orders are subject to the return policy.
For custom, personalized, made-to-order, or special-order products, we will disclose cancellation restrictions before purchase. Once approved artwork has entered production or a noncancelable supplier order has been placed, cancellation or changes may not be possible. Any cancellation charge must be disclosed and agreed to before purchase.
Customers are responsible for reviewing and approving artwork, wording, quantities, sizes, and other specifications submitted for custom production. We remain responsible for producing the order according to the approved specifications. Required legal remedies, including applicable rights relating to shipment delays, are not waived by these restrictions.
8. Product Information and Warranties
We strive to provide accurate product descriptions, dimensions, materials, photographs, and performance information. If we discover a material error affecting your order before shipment, we will contact you to explain the correction and offer the option to proceed or cancel the affected items for a refund.
SZS manufactures some products and distributes products made by other manufacturers. Any written product warranty will be identified in the product listing, accompanying documentation, or written quotation. Third-party manufacturer warranties are subject to the applicable manufacturer's terms.
Contact us if you believe a product is defective. We will review the issue and arrange a replacement for a confirmed manufacturing defect, subject to the applicable warranty terms. If replacement is unavailable, we will discuss an appropriate alternative remedy, including repair or refund where applicable. We will assist with third-party warranty claims as appropriate.
Warranty coverage does not ordinarily include normal wear, misuse, unauthorized modifications, or damage caused by failure to follow product instructions, except where applicable law provides otherwise.
Nothing in these Terms excludes or limits warranties or remedies that cannot lawfully be excluded or limited. Applicable written warranties and legally required rights govern if they conflict with these Terms.
9. Limitation of Liability
To the extent permitted by applicable law, SZS will not be liable for indirect, incidental, special, or consequential losses arising from a purchase, including lost profits or business interruption.
To the extent permitted by applicable law, SZS's total liability arising from an order is limited to the amount paid for the products or services giving rise to the claim.
These limitations do not apply to liability that cannot legally be excluded or limited, and do not restrict mandatory warranty, refund, or other statutory rights.
10. Events Beyond Our Reasonable Control
Events beyond our reasonable control, including severe weather, fire, government action, labor disruptions, transportation interruptions, and utility failures, may affect fulfillment. We will notify affected customers and take reasonable steps to address the disruption. Applicable cancellation and refund rights remain in effect.
11. Governing Law and Dispute Resolution
Florida law governs these Terms, except where applicable federal law or mandatory protections under other applicable law require otherwise.
Please contact us first so we can attempt to resolve an order-related concern directly.
Binding arbitration: Except for qualifying small-claims cases and matters that applicable law does not permit to be arbitrated, disputes arising from purchases through this website will be resolved through binding arbitration administered by the American Arbitration Association (AAA). The AAA rules appropriate to the transaction will apply, including the Consumer Arbitration Rules for qualifying consumer disputes and the Commercial Arbitration Rules for commercial disputes. Current rules and fee information are available at www.adr.org. The Federal Arbitration Act governs this arbitration agreement.
By agreeing to arbitration, you and SZS waive a court or jury trial for claims covered by this provision. Either party may bring a qualifying claim in small-claims court. Arbitration location, hearing format, and fees will follow the applicable AAA rules and mandatory law.
To the extent permitted by law, arbitration will proceed on an individual basis, rather than as a class or representative action. A court will decide challenges to the enforceability of this class-action waiver. If arbitration is unavailable or a claim is not subject to arbitration, it may be brought in a court with jurisdiction. For commercial transactions, the agreed court venue is Polk County, Florida; mandatory consumer venue rights remain unaffected.
12. General Terms
These Terms and any product-specific terms or written agreement expressly accepted by SZS govern the purchase. A separate written agreement expressly accepted by SZS controls if it conflicts with these Terms. Our Privacy Policy describes how we handle personal information.
Updated Terms apply to orders placed after the stated update date and do not retroactively change accepted orders without agreement.
Failure to enforce a provision is not a waiver of future enforcement. If a provision is unenforceable, the remaining provisions remain effective to the extent permitted by law. Neither party may assign an order's rights or obligations without the other's written consent, except as permitted by law or as part of a business succession that does not impair the other party's rights. These Terms do not create rights for unrelated third parties.
Website Content and Copyright
Website content, including text, photographs, graphics, logos, and software, is owned by SZS or its suppliers and licensors and is protected by applicable intellectual property laws.
You may view, download, or print product information for evaluating, purchasing, or using our products. Other reproduction or commercial use of website content requires permission from the applicable rights holder. This restriction concerns website content and does not prohibit resale of purchased products.
Please contact us if website content appears inaccurate or unclear so we can review and correct it.
Contact Us
Safety Zone Holdings, Inc. d/b/a Safety Zone Specialists
2378 Old Combee Road
Lakeland, FL 33805
Telephone: (863) 816-3402
Email:
For order assistance, returns, privacy inquiries, or notices relating to these Terms, contact us by email or mail using the information above. Any formal service of legal process must comply with applicable law.
